Hair Shipping Policy

Return Policy

If you are not completely satisfied with your purchase, Softouch Hair & Cosmetics is pleased to offer the highest standard of customer service. We’ll gladly accept returns for Softouch Hair & Cosmetics products within 14 days from delivery date.

Items must be returned to their original condition and in original packaging including any paperwork, manuals or accessories. If returned items are not in the same condition as they were when sent, up to 50% restocking fee will be applied.

Returned merchandise will receive a 10% restocking fee for the item(s) that are in new, original condition, and 30% restocking fee will be applied for all item(s) that are NOT in original condition due to the fact that we cannot resell merchandise that has been removed from the packaging. However, the percentage of restocking fees may vary, up to 50%, depending on the condition of the item(s). Return Credit will be issued after the inspection of returned items and always be issued to the same card to which they were charged.

Full amount will be refunded only if the item was shipped incorrectly or damaged.

Otherwise, the return shipping fee will be deducted from your refund only for the order that free shipping was selected.

We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.

If you have any questions or comments, please contact us and we will be happy to assist you.

Customer Service Hours

Monday-Friday  

9:00am-5:30pm EST

Sincerely,

Softouch Hair & Cosmetics